FAQ’S
Got Questions? We've Got Answers.
Here are some of the most common questions we receive from clients across Oakland and the Bay Area. Don’t see your question here? Give us a call and we’ll be happy to help.
Q What areas do you serve?
We are based in Oakland, CA, and serve clients throughout the greater Bay Area. Whether you’re in Oakland, Berkeley, Emeryville, Alameda, San Leandro, or surrounding areas, we’ll come to you.
Q How quickly can you arrive?
Q Do you offer 24/7 emergency service?
A: We understand that lockouts and security emergencies don’t follow a schedule. Contact us directly to confirm availability for emergency situations, as our hours may vary.
Q How much does your service cost?
Pricing depends on the type of service, complexity, and any specific hardware involved. We always provide a quote before beginning any work so you know exactly what to expect. We believe in transparent, upfront pricing — no hidden fees.
Q Can you program a key fob for any vehicle?
We can program key fobs and smart keys for most major domestic and foreign vehicle makes and models. Give us a call with your vehicle’s make, model, and year and we’ll confirm availability before dispatching.
Q Will changing my locks damage my door?
No. Our technicians are trained to replace and install locks without causing any damage to your door or door frame. We work carefully and professionally to ensure clean, precise installation every time.
Q Do I need an appointment, or can I call for immediate service?
You can do both. For emergency situations such as lockouts, simply call us and we’ll dispatch right away. For planned services like full home lock changes or key fob programming, you’re welcome to schedule an appointment at a time that works for you.
Q Can you make a copy of my mailbox key?
Yes. We cut mailbox keys on-site and can make duplicates in one visit. If you need multiple copies, let us know when you call.
Q What if I've lost all copies of my car key?
No problem. We handle situations where no existing key is available. We use specialized equipment to cut and program a new key from scratch for most vehicle makes and models.
Q How can I reach you?
You can contact us by phone at (510) 328-3981, by email at [email protected], through our website form at baylockpros.com, or by scheduling an appointment. We also have profiles on Yelp, Nextdoor, and Thumbtack.